Refund & Cancellation Policy

Digital product, instant delivery

Paid reports are digital products generated and delivered instantly after payment. Once a report has been successfully generated and made available on your private link, the purchase is generally non-refundable and cannot be cancelled, since the service has been fully delivered.

Question packs and ShubhMilan Plus

Ask ShubhGuru question purchases and the ShubhMilan Plus consultation pass are prepaid digital services with no auto-renewal — a Plus pass is a single one-time payment that simply expires at the end of its period. A question that fails to generate an answer is never charged (the question is automatically returned to your balance). Once the pass period has started and answers have been delivered, the purchase is otherwise non-refundable; if you bought a pass and could not use it at all due to a technical fault on our side, contact us for a full refund.

When you WILL get a refund

• Payment captured but report not delivered: if generation fails and the retry option also fails, you receive a full refund.
• Duplicate payment for the same report: the duplicate is refunded in full.
• Technical fault on our side that materially corrupts your report (e.g. blank or truncated content) and cannot be fixed by regeneration: full refund.

How to request

Email support@shubhmilan.co within 7 days of payment with your report link and payment ID. We acknowledge within 48 hours and decide within 7 days.

Timelines

Approved refunds are initiated to your original payment method via Razorpay within 7 business days of approval; banks typically credit within 5-10 business days thereafter.

What is not refundable

• Disagreement with the astrological interpretation or the score itself — the computation is deterministic and the methodology is disclosed.
• Incorrect birth details entered by you (check before paying).

Questions: our Grievance Officer at support@shubhmilan.co.